Return Policy

At VEX Skincare, your satisfaction is our priority.

If you are dissatisfied with your purchase, we are happy to offer a hassle-free return within 15 days of receiving your order.

Return Conditions

1. Eligibility:
• Items must be unused, in their original packaging, and in the same condition as when received.
• Only products purchased directly from the VEX Skincare website are eligible for returns.
2. Non-Returnable Items:
• Opened or used products.
• Items purchased on clearance or as part of a final sale promotion.
3. Proof of Purchase:
   A valid receipt or order confirmation is required to process your return.

How to Initiate a Return

1. Contact our Customer Support team at support@vexskincare.com.
2. Provide your order details and reason for return.
3. Our team will provide instructions for returning the item, including a return shipping address.

Refund Process

• Refunds will be processed within 5–7 business days of receiving the returned product.
• Refunds are issued to the original payment method.
• Shipping fees are non-refundable.

Important Notes

• Customers are responsible for return shipping costs unless the item was received damaged or defective.
• VEX Skincare reserves the right to deny refunds for items that do not meet the return conditions.

If you have any questions or concerns about our return policy, please don’t hesitate to reach out. Your trust in VEX Skincare means the world to us!